Effective Date: 3/8/25
At Nova Pipes & Tobacco, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and share your information when you visit our website or make a purchase.
1. Information We Collect
We collect various types of personal information to provide and improve our services. The types of information we collect include:
- Personal Identifiable Information (PII): Name, email address, phone number, billing and shipping address, and payment details.
- Account Information: If you create an account, we collect login credentials and order history.
- Transaction Data: Details of your purchases, payment methods, and order history.
- Device and Usage Data: IP address, browser type, device information, and website usage behavior through cookies and tracking technologies.
- Customer Support Information: Communications with our support team, including inquiries and feedback.
2. How We Use Your Information
We use the information collected for the following purposes:
- Order Processing: To process and fulfill orders, including payment processing, shipping, and customer support.
- Account Management: To create and manage customer accounts.
- Marketing and Communications: To send promotional materials, special offers, and important updates (with your consent).
- Website Improvement: To analyze website traffic, enhance user experience, and improve functionality.
- Legal and Compliance: To comply with legal obligations, prevent fraud, and enforce our terms and policies.
3. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance user experience and gather analytics. These include:
- Essential Cookies: Necessary for website functionality.
- Analytics Cookies: Used for tracking website traffic and user behavior.
- Marketing Cookies: Used to deliver personalized ads and promotions.
You can control cookies through your browser settings. However, disabling cookies may impact website functionality.
4. How We Share Your Information
We do not sell or rent your personal data. However, we may share information with:
- Service Providers: Third-party vendors for payment processing, order fulfillment, and marketing services.
- Legal Authorities: When required by law, court orders, or regulatory authorities.
- Business Transfers: In case of a business merger, acquisition, or sale, customer data may be transferred.
5. Data Security Measures
We implement security measures to protect your personal information, including:
- Encryption: Secure transmission of sensitive data.
- Access Controls: Restricted access to personal data.
- Regular Monitoring: Ongoing security assessments and updates.
While we take precautions, no method of transmission is 100% secure. We encourage customers to use strong passwords and protect account access.
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access and Correction: Request access to your personal data and correct inaccuracies.
- Opt-Out: Unsubscribe from marketing communications at any time.
- Data Deletion: Request deletion of your personal information, subject to legal obligations.
- Cookie Preferences: Adjust your cookie settings through browser controls.
To exercise these rights, contact us at: info@novapipesandtobacco.com
7. Third-Party Links and Services
Our website may contain links to third-party websites. We are not responsible for their privacy policies or practices. We encourage users to review third-party privacy policies before providing personal information.
8. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes indicates acceptance of the updated policy.
9. Contact Information
If you have any questions or concerns about this Privacy Policy, please contact us at: info@novapipesandtobacco.com